How to Use Email to Keep Clients Coming Back

Stef Fox

June 15, 2025

How to Use Email to Keep Clients Coming Back

You might think email’s outdated, but it’s still the highest-converting channel for salons.
The problem? Most owners only send appointment confirmations and the occasional sale.

Done right, email can help you:
✅ Rebook clients faster
✅ Increase average ticket
✅ Nurture loyalty and referrals

Here’s How to Level Up Your Email Strategy:

  1. Automate “We Miss You” Messages
    Trigger an email to clients who haven’t booked in 8–12 weeks.

  2. Segment Your List
    Send color promos to color clients. Smoothing offers to your frizz-prone crowd. Make it relevant.

  3. Reignite Cold Clients
    Reactivation emails at the 6-month mark can revive a lost client fast.

  4. Mix Value with Promos
    Don’t just sell. Send tips, haircare advice, seasonal trends — be their trusted expert.

  5. Keep It Personal
    Use their name. Reference their last service. Keep the tone friendly and real.

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